Salary: £65,000.00 - £80,000.00

We are seeking to add an enthusiastic, highly motivated and talented individual to its Contracting and Commercial Law team in EMEA primarily supporting the delivery of a strategic customer contract. The primary job responsibilities for this Contract Manager position will be to ensure that we, our subcontractors and its customer meet the obligations and follow the processes set out in this complex customer contract, and to be responsible for general contract management, in accordance with our policies and procedures and good commercial practice, including drafting and managing change control documentation; identifying, managing and escalating risk; and advising the delivery teams on contractual interpretation.


The successful candidate will be part of the our Contracting team supporting our sales and delivery teams in the relevant regions. You will work collaboratively with our Legal Counsels, Contract Negotiators, channel organization, sales organization, finance, delivery teams and the various business units in EMEA and globally to ensure best-in-class, seamless support to our channel partners and customers. In this role you will be reporting to the Contracting Centre of Excellence Lead - EMEA. It will be beneficial for the person to be primarily based in Guildford, however this is a role that allows flexibility in terms of location.

About the Responsibilities

  • Demonstrates an in-depth knowledge of the contract with our strategic customer to internal and external stakeholders
  • Serves as a trusted advisor to internal delivery teams by providing effective, knowledgeable contract and risk management advice, and recommending simple solutions to complex problems
  • Ensures compliance through the implementation, in-life and exit phases of the contract by setting up processes; monitoring and tracking contract adherence; managing subcontractors; and escalating where required
  • Maintains and maximizes our rights and entitlements set out in the contract by ensuring notices are given in line with the contract requirements
  • Supports the delivery team and business unit to manage potential and actual contract disputes, by interpreting the contract and using commercial acumen
  • Supports sales with upsell and revenue maximization activities using the change control process
  • Negotiates and drafts contract changes with the strategic customer, as well as with other customers, while protecting our needs; flowing down terms to subcontractors; and seeking to be ‘customer first’, at the same time as ensuring strict adherence to our policies/schedules or seeking approvals to deviate where appropriate.
  • Advises business clients using extensive contract knowledge, knowledge of legal requirements for compliance with applicable laws and regulations, and awareness of our financial policies and strategies, referring to other members of the legal team as required
  • Participates in executive briefings and deal reviews
  • Supports the wider contract negotiation team to review and negotiate non-standard contractual and other documentation with other customers when required

About the Requirements

  • An excellent team player that can demonstrate our cultural principles of Simplicity, Accountability, Teamwork, Trust and Empowerment
  • Law or business degree, or equivalent experience
  • Fluent in English; other European languages are beneficial
  • Minimum 5 years of contract management experience with a technology or services company
  • Demonstrated experience and skills in supporting large and/or strategic contracts including project management
  • Proven skills in drafting commercial documentation
  • Excellent negotiator with strong influencing skills that can plan, manage and conduct negotiations on a win-win basis
  • Strong business acumen
  • Excellent written and verbal communication skills and inter-personal skills
  • Track record of excellence in past employment
  • We are looking for a self-starter with enthusiasm for new challenges, who operates well in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork

Must Haves:

Min 5yrs in-life contract management experience

Experience working in a technology or services company

Drafting commercial documentation

Excellent English and strong written and verbal communication skills


Nice to Haves:

Law or business degree

European languages in addition to English

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